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Access denied
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I have a broadband Dataone internet connection. The problem
is that after a few moments of connecting, whenever I try
to open any web page, access is denied and another page
titled “INTERNET OPTIMIZER/ NAVIGATION ERROR”
appears. Though after a few tries I do get the right page,
it takes up a lot of time. Please help.
Saheli Sengupta
You have been infected by some kind of malicious program which can prevent you from accessing any website.
All you need to do is take preventive measures against spyware, adware, parasites and virus. A common example of this type of malicious program is “Internet Optimizer”.
Ad-aware and SpyBot are some of the tools used for removing and preventing an attack of spyware, adware and parasites including Internet Optimizer. Install at least one of these programs and run them regularly after updating the definition files.
Two systems
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I have two operating systems Windows
XP and Windows 2000. Windows 2000 is taking a long time
to boot, nearly about 5 minutes and XP is not working properly.
It always shows the following message: The system has
detected a critical system error. Please restart your computer.
Then a blue screen appears.
Rahul Gupta
I suggest you get rid of Windows 2000. I find Windows XP Service Pack 2 very efficient. Programs load smoothly and surfing the net is a breeze. Plus there are a lot of security features like a built-in firewall that protects your computer. You, of course, need to have a proper anti-virus software and anti-spyware. Make sure you get a genuine copy of Windows XP.
Mass-mailing virus
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I have been infected by the “ZASRAN.F” virus.
My AVG has caught it at least six times. What should I do?
Raj Khanna
W32/Zasran.B is a a mass-mailing worm. It collects e-mail addresses from your computer and uses it to send e-mails in German to those addresses it has collected.
What you need to do is first pick up all the critical patches from the Microsoft Update site. Next update your anti-virus program with the latest signature files. Disable System restore by going to Start — Accessories — System and click on System restore settings. Then scan your computer and quarantine the infected file.
You have probably not disabled system restore and so you are getting repeatedly infected.
Outdated BIOS
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I have a computer with Intel Celeron processor
(2.13GHz) with Windows XP. The “stand by” option
of “Shut down” menu is deactivated. Please suggest
a remedy.
Ayan Banerjee
You are having this problem because the BIOS of your computer is outdated and does not support this function that Windows XP uses. What you need to do is go to your motherboard maker’s website and see if there is an update available.
Encrypting files
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I had encrypted some data (around 5GB) about 6 months
back. Then I moved that data from one partition to another.
Evidently, I put some of those files, mostly pictures and
songs, into non encrypted folders. Now I can’t play,
open or edit the files. I keep getting “access denied”
or “no preview available” error messages. Please
help me out.
Punnyabrata Chakraborty
Microsoft says you can decrypt
a file by clearing the Encryption check box in a the file’s
‘Properties’ dialog box. Once decrypted, the file
remains decrypted until you encrypt the file again. There
is no automatic re-encryption of a file, even if it exists
in a directory marked as encrypted.
Users can decrypt a file by either clearing the Encryption check box on the file’s ‘Properties’ dialog box, or using the cipher command. For more information about the cipher command, type cipher /? at a command-line prompt.
Adware error
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I am using Windows XP Service Pack
2 in my computer. Whenever I start my computer a ‘WJView
Error’ occurs saying “Could not execute Main:
The system cannot find the file specified”.
Abhishek Roy
This might be caused due to the incomplete uninstallation or removal of an adware called WebSavings. To get rid of this problem you use the Control Panel Add/Remove Programs applet. If this does not help, try this: Click Start, Run and type Regedit. Press OK. Go to this location:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run. In the right pane, delete the value called WebSavings from Ebates. Close Regedit.
Also, delete the folders and subfolders: C:\Program Files\WebSavingsfromEbates\(this includes 3-4 subfolders). In Internet Explorer, you will also see a right-click context-menu item named WebSavings. You may remove it using Toolbar Cop. This can be obtained from http://windowsxp.mvps.org/toolbarcop.htm
Webcam software
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I have lost the driver CD for my
webcam named Intex. Can you help me out to get the software
to use my webcam. Note that I neither know the model number
nor the characteristics of the gadget.
First plug on the gadget and see if your Windows XP
(Service pack 2) can find it for you on its own. If not,
try http://www.intextechnologies.com/download.asp
Krishanu Pyne
Send in your computer-related
problems to askdoss@abpmail.com The
solutions will appear soon
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