I have bought a flat in Tollygunge and the promoter has defaulted on certain points.

First, we were promised 24-hour water supply, but because of wrong planning, the water pipe is too narrow to ensure uninterrupted water supply to all residents. Hence, every second day, additional water has to be bought, for which the promoter pays.

The promoter has been promising for a year that he would take steps to install a wider pipe. Now he is saying that under Calcutta Municipal Corporation rules, a wider pipe can be installed only if at least 50 per cent of the residents complete the mutation process.

Is there any such rule? What can we do to make the promoter fulfil his promise?

I would also like to know what rights flatowners enjoy with regard to generators. The sale deed specifically mentions that the promoter will install the generator, for which he has taken a deposit from the owners. But he hasn’t done it yet.

I would also like to know what rights flatowners enjoy with regard to generators. The sale deed specifically mentions that the promoter will install the generator, for which he has taken a deposit from the owners. But he hasn’t done it yet.

Vijay Mehta, Devendra Mullick Street

There is no such rule that says a wider pipe can be installed only when 50 per cent of the owners have completed their mutation.

You can take legal action against the promoter for failing to keep his promise, or approach the corporation for help.

As for the generator, the promoter is bound to install it. If he refuses, you can move the Bengal housing board and lodge a complaint under the Promoters’ Act.

I have booked an apartment on the second floor of a five-storey building with 14 flats in Konnagar. The promoter was supposed to provide a lift.

He had started installing the lift but stopped the work midway, citing a funds crunch.

I have paid the entire amount for the flat and he has given me the possession letter. Now because of a dispute between the promoter and the landlord, the registration of my flat has been held up. However, the registration has been done for flats booked before mine.

I want to get the registration and mutation of the flat done immediately. What do I do? Should I move court or file a complaint with the Bengal housing department?

Rohit, Konnagar

You can file a suit in court, which will do the needful for registering the property. It should not be a long-drawn process.

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Sambit Saha, Business Telegraph, ABP Ltd,
6, Prafulla Sarkar Street, Calcutta — 700001