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| Surprising revivals
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A Kumbhakarna waking in India
after sleeping since 1991, would have rubbed his eyes in
disbelief. In the shops are apples from Fiji and China,
Swiss chocolates, almost all the latest models of cars,
cell phones, television, hi-fi equipment, and many consumer
products including designer clothes, bags and other such
luxuries. Most urban middle-class young men and women go
to work, earning good salaries. So do the young from lower
socio-economic strata with little education, in malls, multiplexes,
fast food restaurants, supermarkets and hotels.
Housing loans at 10 per cent interest,
the Sensex at 15,000 and rising, over $200 billion of foreign
exchange reserves, the rupee rising every day in relation
to the dollar and even other currencies, Indians welcomed
as immigrants in most developed countries, India labelled
as the new superpower of this century and sharply declining
poverty levels make India a different country from what
it was in 1991.
The rich and the middle classes
are very much better off. But the over-fifty-fives of 1991
are now dependent on the generosity of their prosperous
children because their savings are too small for the new
higher prices of almost everything. The unorganized sector
has more employment than before, but incomes remain low
while agriculture has become an uncertain occupation for
the many small land-owners.
Many industrialists in 1991 did
not recognize that India had joined the world and would
never again be an insular economy. Our opening the economy
coincided with the revolution in telecommunications, information
technology, travel and the growing shortage in the developed
countries of people and of skills at affordable costs. Those
Indian businesses that did not seize the new opportunities
died or disappeared. There were many who did change and
developed significant businesses. Some of them became the
new barons of the Indian and the world economies.
Most knights of the ‘level playing
field’ led by Rahul Bajaj later joined the race to take
advantage of the new situation. Bajaj, for example, handed
over to his sons, who spent some of the large cash reserves
on brand building, research and development, new production
facilities and new professional managers. Fortunate ones
like the Parle soft-drink clan, Balsara, MTR and many others
found buyers and sold out. The ‘swadeshi-ites’ led
by the physicist-politician, Murli Manohar Joshi, had demanded
preference to the indigenous over the foreign and coined
the memorable phrase, “Yes to computer chips but no to potato
chips”, shorthand for foreign investment only in high-technology
areas. He and his supporters were silenced by India’s leadership
in the IT revolution, the businesses it spawned and the
new global reach of Indian business and human talent. Joshi’s
disciples remain in government and outside and oppose foreign
investment in, say, telecom and retailing. The sleazy underbelly
of government, by innovating shady schemes that are mostly
real estate scams like the special economic zones, give
the Joshi disciples more ammunition.
The state-owned enterprises are
the missing guests at this prosperous table. Their control
by government bureaucrats, appointment of CEOs who are government
officers, interference in investment decisions and limits
on pricing freedom are some ways in which their prosperity
has been hindered. An example of control was in the recent
ONGC saga, first with the attempt to put the regulator of
exploration, the director-general, Hydrocarbons, on the
board, and then the humiliating treatment of the succeeding
chairman selected by a neutral panel, initially giving him
‘acting’ charge and then confirming him after a year. The
appointment of IAS officers to run the newly merged national
carriers is a guarantee (from past experience) that this
sensible move and its long-awaited investment in new planes
will fail. The bold investment plans of BSNL have been stymied
by a new minister who overruled his knowledgeable predecessor
for unknown reasons. The oil-marketing companies have lost
large sums because government does not want to allow higher
prices for petroleum products so as to counter inflation,
nor to add to its deficits by directly meeting the shortfall.
However, the nationalized banks
have so improved that they now pose real competition to
foreign and private banks. So have the insurance companies.
BSNL has retained its No. 1 position despite intense competition.
BHEL has shown good profits, but government ownership has
induced a timidity that is now leading to shortages of power
plants. Single-product companies like NTPC or Power Grid
cannot, because of government ownership, get into related
diversification.
There have been many surprising
revivals. In the late Eighties, the UB group was a conglomerate
with control over its original and successful liquor business,
Best & Crompton, a dying engineering company, an unprofitable
Hindustan Polymer, a polyester-maker, poorly run Mangalore
Refinery, Berger Paints, and a pharmaceutical company. Today
it is highly focused; the second largest liquor company
in the world with foreign brands owned by it, and No. 2
in the airline business in India. The rest were divested.
So has Parry developed a narrow focus and become very successful
in fertilizers and houseware. Sanmar, a Madras group, has
similarly focused its business much more on its core chemicals
and plastics. TATA has become a global company, as have
the Aditya Birla group, Bharat Forge and many others. Even
a small company like RAIN Calcining is now the largest in
the world in calcined petroleum coke through organic growth
and overseas acquisition. Indian companies have displaced
multinationals in India in the pharmaceutical industry.
Stories in foreign business magazines
and books about strategies, buyouts, compensation and so
on are no longer merely interesting reading. They are also
about our companies as they grow, globalize and become more
competitive. Where the maximum salary allowed by the registrar
of companies for a CEO was Rs 90,000 a year, now the same
company pays in crores apart from stock options and commissions,
not only to the MD but also to the other top executives.
But not in public sector enterprises.
Before 1991, the circumstances
and challenges were different. The economy was protected
and licensing ruled all management decisions. Foreign partners,
imported technology and legal consumer-goods imports were
all ruled by government. Smuggled products were therefore
common. A departing embassy official in Delhi could sell
all his belongings, even used garments, for good prices,
such was the craze for foreign goods. This craze is not
there now because everything is made or imported into India.
Management was about small markets, small production capacities,
premium prices, poor quality and relative neglect of the
consumer. Most successful enterprises of past years had
bought into the political system— like the Goenkas, Apollo
under Raunaq Singh, the Modis, Birlas and others.
Dhirubhai Ambani also ably played
the system. But he was a great visionary, a tremendous manager
who was good at spotting and rewarding talented people and
a genius at innovative ways of raising finance. His visions
in deciding to integrate vertically, from oil well to wall
socket, planning for long-distance phone calls in India
to cost as much as a postcard, for fantastic volumes in
a variety of products and then creating markets for them,
would have assured his success in any environment.
Hindustan Lever used government
policies to keep its business growing under majority foreign
shareholding. After 1991, though first off the mark in acquiring
new businesses, it could not integrate them successfully.
The world is different today for urban, industrial and commercial
India. We need the government to be more fixated on improving
it for all. |